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Returns/Exchanges

Return Policy

PopSneaker.org offers the service of returns and exchanges so there is no risk. For any reason, you are not 100% satisfied with your shopping, we are glad to receive your returns within 5 days after delivery. Please follow the simple guide below:

All the returns/exchanges, customers are responsible for the express delivery fees.

1.The returned goods should be completely new.
If there is any evidence showing that the shoes are worn outdoor, PopSneaker.org will not accept the returns/exchanges. Please try the shoes in clean places. If you are not satisfied, we will be glad to offer the service of exchange/return.

2.The original box, package, and other enclosures should all be returns with the shoes.
Please put the shoes, shoe box, and all other enclosure into the package. We will not accept returns without the original boxes or other enclosures.

3.products with defects are only for exchanges
PopSneaker.org only accept exchanges for the products with defect within 5 days after being delivered. If over 5 days, we regard it as normal damages.

Returns for Exchange
Delivery fee for returning:if the goods are qualified for return or exchange, customers pay for the delivery fees.

Returns for exchange:if there is no goods customers need, the exchange would be regarded as return.

Delivery fee for returning:customers is responsible for all the delivery fees for returning. If you insist that there is a mistake for your order, please contact our customer service Email: [email protected]


It takes us 15 days to receive and deal with your returns. We suggest all the returns use insurance package delivery service. (DHL OR EMS)